The Wi-Fi-First Guidebook
The single most-asked question in a guest's first hour is the Wi-Fi password. Guidebooks that lead with connectivity outperform every other structure.
Figure 01 — Guest Question Analysis
The one question that always comes first
Before compliments about the view, before questions about parking, before requests for local recommendations — guests ask for the Wi-Fi. A guidebook that hides this in section four is a guidebook that will be closed before it is used.
Copy-tap, don't type
Passwords with symbols and mixed case are unreadable on a phone screen. A copy button next to the SSID and password removes the single most common source of check-in friction.